58bd Privacy Policy
At 58bd we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect from players in Bangladesh, why we collect it, how we store and protect it, and the rights you have over your own information. We believe in full transparency — no fine print, no hidden processing.
1 Who We Are
1.1 Data Controller. 58bd operates the online casino and sports betting platform accessible at https://58bd.io. For the purposes of this Privacy Policy, 58bd acts as the data controller responsible for the personal data you provide when registering, depositing, playing, or communicating with us.
1.2 Platform Scope. This Policy covers data collected through the 58bd website, all game interfaces hosted on the Platform, customer support communications via email and live chat, and payment processing interactions. It does not cover data collected independently by third-party game providers or payment processors operating under their own privacy frameworks, though we describe those relationships in Section 6.
1.3 Contact Details. All privacy-related enquiries, data access requests, and deletion requests should be directed to the 58bd support team at [email protected]. We aim to acknowledge all privacy requests within 48 hours and provide a substantive response within fifteen (15) business days.
2 Data We Collect
2.1 Registration Data. When you create a 58bd account, we collect your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address. This information is mandatory — without it we cannot create or verify your account.
2.2 Identity Verification (KYC) Data. As part of our Know Your Customer process, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence, together with any supporting proof-of-address documents. KYC data is collected and stored in encrypted form and is used solely for identity verification and fraud prevention purposes.
2.3 Financial Data. We collect information about the payment methods you use — including your bKash, Nagad, Rocket, or Upay mobile wallet number, and bank account details where applicable — together with records of all deposit and withdrawal transactions, amounts, dates, and reference numbers. We do not store full card numbers or mobile banking PINs.
2.4 Gameplay and Betting Data. We record all gaming activity on the Platform including game sessions, bet amounts, wager outcomes, game types played, and session durations. This data is used to calculate winnings, resolve disputes, detect problem gambling patterns, and improve our services.
2.5 Technical and Device Data. We automatically collect your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps each time you access the Platform. This data helps us maintain Platform security and improve performance.
2.6 Communication Data. When you contact 58bd support by email or live chat, we retain a record of those communications including the content of messages, timestamps, and any attachments shared. These records are used for quality assurance, dispute resolution, and regulatory compliance.
2.7 Preference Data. We collect data on your voluntary Platform preferences such as saved payment methods, notification settings, responsible gaming tool configurations (deposit limits, session timers), and language or display preferences.
3 How We Use Your Data
58bd processes the personal data described in Section 2 for the following purposes:
| Purpose | Data Used | Retention Period |
|---|---|---|
| Account creation and authentication | Registration data, device data | Duration of account plus 5 years |
| Identity verification (KYC) | KYC documents, registration data | 5 years post account closure |
| Processing deposits and withdrawals | Financial data, KYC data | 7 years (financial records) |
| Game operation and bet settlement | Gameplay data, financial data | 5 years post account closure |
| Fraud prevention and security | Technical data, financial data, KYC data | 5 years from event |
| Responsible gaming monitoring | Gameplay data, preference data | Duration of account plus 5 years |
| Customer support and dispute resolution | Communication data, account data | 3 years from last communication |
| Promotional communications (opt-in only) | Registration data, preference data | Until opt-out or account closure |
| Platform analytics and improvement | Technical data, gameplay data (anonymised) | Indefinite (anonymised only) |
3.1 Marketing Communications. 58bd will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, tournaments, and new game releases if you have explicitly opted in during registration or via your Account settings. You may withdraw consent for marketing communications at any time by updating your notification preferences in the Account dashboard or by emailing [email protected]. Opting out of marketing has no effect on your ability to use the Platform.
3.2 No Automated Decision-Making. 58bd does not make solely automated decisions that produce significant legal or similarly significant effects on you. Where automated systems flag an account for investigation (for example, due to suspected bonus abuse or unusual transaction patterns), a human member of the 58bd compliance team reviews the flagged case before any account action is taken.
4 Legal Basis for Processing
58bd processes your personal data on the following legal grounds, depending on the specific purpose:
- Contractual necessity: Processing required to create your account, operate the Platform services you have requested, settle bets, process payments, and provide customer support.
- Legal obligation: Processing required to comply with applicable anti-money laundering (AML) obligations, KYC requirements, financial record-keeping duties, and fraud prevention responsibilities.
- Legitimate interests: Processing carried out to protect the security and integrity of the Platform, prevent fraud and cheating, conduct internal analytics to improve our services, and monitor responsible gaming indicators — where these interests do not override your fundamental rights.
- Consent: Processing carried out only where you have given explicit consent, specifically for optional marketing communications. You may withdraw this consent at any time without affecting other processing.
5 Cookies and Tracking Technologies
5.1 Types of Cookies Used. The 58bd Platform uses the following categories of cookies and similar tracking technologies:
- Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing Platform functionality.
- Functional cookies: Used to remember your preferences such as saved payment methods, display settings, and responsible gaming configurations between sessions.
- Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the Platform — page views, session durations, feature usage rates. This data helps 58bd improve the Platform experience. No personally identifiable information is included in analytics reports.
- Security cookies: Used to detect and prevent fraudulent activity, including bot detection, multiple-account identification, and unusual login pattern monitoring.
5.2 Cookie Management. On your first visit to the 58bd Platform, you will be presented with a cookie preference panel. You may accept all cookies or restrict non-essential cookies. You can update your cookie preferences at any time via your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features.
5.3 No Third-Party Advertising Cookies. 58bd does not allow third-party advertising networks to place tracking cookies on the Platform. We do not sell your browsing behaviour data to advertisers or data brokers.
6 Data Sharing and Third Parties
6.1 Payment Processors. To process your deposits and withdrawals, 58bd shares the minimum necessary financial data with the relevant payment providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Each of these providers operates under its own privacy framework and is independently responsible for the data it holds.
6.2 Game Providers. Casino and crash game sessions are delivered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive session tokens and anonymised player identifiers necessary to operate the game. They do not receive your full name, payment details, or contact information through 58bd's integration.
6.3 Fraud Prevention and Security Partners. 58bd works with specialist third-party security and fraud detection services. These partners receive technical data (IP addresses, device fingerprints, session metadata) under strict data processing agreements that prohibit use of the data for any purpose other than fraud prevention on behalf of 58bd.
6.4 Legal Disclosure. 58bd may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or where 58bd reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
6.5 No Sale of Personal Data. 58bd does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. Full stop.
7 Data Security
7.1 Encryption. All data transmitted between your device and the 58bd Platform is protected by 256-bit SSL/TLS encryption. This is the same standard used by major financial institutions operating in Bangladesh and ensures that your personal and financial data cannot be intercepted in transit.
7.2 Storage Security. Personal data held at rest in 58bd's systems is stored in encrypted databases hosted on access-controlled servers. Access to production databases is restricted to a small number of authorised personnel and is logged for audit purposes.
7.3 Password Security. Account passwords are never stored in plain text. 58bd uses industry-standard cryptographic hashing (bcrypt with a high cost factor) to store password credentials. Even 58bd staff cannot read your password.
7.4 Security Monitoring. 58bd operates continuous security monitoring across its Platform infrastructure, including intrusion detection systems, anomaly-based alerting, and regular third-party penetration testing. Identified vulnerabilities are triaged and remediated on a risk-prioritised basis.
7.5 Data Breach Procedure. In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, 58bd will notify affected players without undue delay and no later than seventy-two (72) hours after becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, and the steps 58bd is taking in response.
8 Data Retention
8.1 Active Accounts. While your 58bd account remains active, we retain all account, gameplay, financial, and communication data associated with it. This enables us to deliver our services, resolve any retrospective disputes, and comply with our legal obligations.
8.2 Closed Accounts. Following the closure of your account — whether initiated by you or by 58bd — we retain your personal data for a minimum of five (5) years. Financial transaction records are retained for a minimum of seven (7) years in compliance with applicable financial record-keeping requirements. After the applicable retention period, data is securely deleted or irreversibly anonymised.
8.3 Self-Excluded Players. Where a player has activated a self-exclusion, 58bd retains the data necessary to enforce that exclusion — including name, contact details, and device identifiers — for the full duration of the exclusion period and for five (5) years thereafter. This is to prevent a self-excluded player from opening a new account and circumventing the exclusion.
8.4 Anonymised Data. Anonymised and aggregated statistical data derived from gameplay, platform usage, and transaction patterns may be retained indefinitely for internal analytics, product development, and research purposes. This data contains no information that could be used to identify any individual player.
9 Your Rights
You have the following rights in relation to the personal data 58bd holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request".
- Right of Access: You have the right to request a copy of the personal data 58bd holds about you. We will provide this within fifteen (15) business days of verifying your identity.
- Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For certain data (such as your registered name), we may require supporting documentation before making changes.
- Right to Erasure: You may request that 58bd delete your personal data. This right is subject to our legal obligations — we cannot erase data we are required to retain by law (for example, financial transaction records and KYC documents within their mandatory retention periods).
- Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is resolved.
- Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to 58bd, for the purpose of transferring it to another service provider.
- Right to Object: You may object to processing based on our legitimate interests. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
10 Children's Privacy
10.1 Minimum Age. The 58bd Platform is strictly prohibited for individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If you are a parent or guardian and believe that a minor has registered an account on 58bd or provided us with personal data, please contact us immediately at [email protected].
10.2 Action on Discovery. Upon receiving credible information that a registered user is under the age of 21, 58bd will immediately suspend the relevant account, refund any deposited Real Money Funds to the originating payment source, permanently delete the account data, and take appropriate steps to prevent re-registration by that individual.
10.3 Parental Controls. 58bd strongly recommends that adults sharing devices with minors use device-level parental control software to prevent access to gambling websites. If you are a parent or guardian concerned about a young person's access to online gambling content, information and resources are available on our Responsible Gaming page.
11 Third-Party Links
11.1 External Content. The 58bd Platform does not include links to external third-party websites as a general practice. However, where third-party game providers or payment processor interfaces are presented within the Platform, those interfaces are governed by the relevant provider's own privacy policy. 58bd is not responsible for the privacy practices of third-party providers operating their own interfaces.
11.2 No Responsibility for External Sites. If you navigate away from the 58bd Platform to any external website (for example, by typing an address into your browser), this Privacy Policy no longer applies. 58bd has no control over, and accepts no responsibility for, the content or privacy practices of any website not operated by 58bd.
12 Policy Updates
12.1 Right to Update. 58bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. We will notify registered players of material changes by email to the registered address and/or by a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
12.2 Continued Use. Your continued use of the 58bd Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any material change, you should stop using the Platform and may request account closure before the effective date.
12.3 Version History. The effective date shown at the top of this document identifies the current version of this Privacy Policy. Prior versions may be requested by emailing [email protected].
13 Contact Us
For all privacy-related enquiries, data access requests, objections to processing, or complaints regarding 58bd's handling of your personal data, please contact us using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line for Privacy Requests: "Privacy Rights Request"
- Support Hours: 24 hours a day, 7 days a week, including public holidays in Bangladesh
- Response Time: Acknowledgement within 48 hours; substantive response within 15 business days
- Time Zone: Bangladesh Standard Time (BST, UTC+6)
How 58bd Keeps Your Data Safe
These are the six core commitments that define how 58bd handles player data across every touchpoint — from first registration through to account closure.
Every byte of data moving between your device and the 58bd Platform is protected by 256-bit SSL/TLS encryption. Passwords are stored as bcrypt hashes — never in plain text. Your login credentials are unreadable even to 58bd staff.
58bd collects only the data genuinely required to deliver services, verify identities, and fulfil legal obligations. We do not buy data from brokers, we do not harvest social media profiles, and we do not place advertising trackers on the Platform.
Your personal data is never sold, rented, or commercially transferred to third parties for their own marketing purposes. The only parties who receive any 58bd player data are those operationally necessary to deliver the services you use — under strict written agreements.
You have full rights to access, correct, restrict, port, and request deletion of your personal data at any time. Submit a request to [email protected] and we will respond within 15 business days. Withdrawing marketing consent is instant via your account dashboard.
58bd retains your data only for as long as it is legally required or operationally necessary. Account data is deleted or anonymised five years after closure. Financial records are held for seven years per applicable requirements. No indefinite storage of identifiable data.
If a data breach occurs that may affect your personal information, 58bd will notify affected players within 72 hours of becoming aware. We maintain continuous security monitoring and conduct regular third-party penetration tests to minimise the risk of any breach occurring.
Privacy Questions or Ready to Play?
Our support team is available 24/7 to address any privacy concern. If you're comfortable with how 58bd handles your data, explore everything the Platform has to offer.